Shipping policy

1. SHIPPING METHODS AND TIMES

At NUVIE, we are committed to ensuring your order is delivered promptly and efficiently. We offer the following shipping methods:

  • Standard Australian Shipping: Delivery times are as follows:
    • Metro Delivery: 3–7 business days.
    • Regional Delivery: 4–8 business days.
    • International Shipping: International shipping is available and will be quoted based on your location. Shipping costs and import taxes for international orders are passed directly to the customer. Delivery times may vary depending on the destination.

Processing times may vary based on product availability or peak periods. Once your order is shipped, you will receive a confirmation email with tracking information.

2. SHIPPING COSTS

  • Australia: Standard shipping cost depends on the state we are sending the order to within Australia. This can be viewed on the check-out page when you input your delivery address.
  • International: Shipping costs for international orders will be quoted manually based on location and passed on directly to the customer.

3. ORDER PROCESSING TIME

Orders are typically processed within 1 business day from the date of purchase. Additional time may be required during peak seasons or promotional events.

4. TRACKING YOUR ORDER

Once your order is shipped, you will receive a tracking number via email, enabling you to monitor your package’s status. You can track your order using the provided tracking link or by logging into your NUVIE account.

5. SHIPPING RESTRICTIONS

  • Please provide accurate shipping details during checkout. NUVIE is not responsible for orders shipped to incorrect addresses.
  • Shipping may be delayed or unavailable in remote areas. In such cases, we will contact you to discuss alternative shipping options.

6. LOST OR DAMAGED SHIPMENTS

If your order is lost or damaged during transit, contact our customer support team at team@nuvieshop.com within 7 days of receiving your tracking information. We will liaise with our shipping partners to resolve the issue. If deemed eligible for replacement or refund, claims will be processed under the conditions outlined in our Warranty Policy.

7. RETURNS AND REFUNDS

30-Day Satisfaction Guarantee:

We offer a 30-day satisfaction guarantee under the following conditions:

  • Return Eligibility: Items must be in the same condition as received, unused, and in their original packaging. Proof of purchase is required.
  • Return Shipping Costs: The customer is responsible for covering return shipping fees, regardless of location.
  • Restocking Fee: A 5% restocking fee will apply to cover handling and processing costs.
  • Card Fees: Refunds will exclude a non-recoverable 1.6% card processing fee.
  • Weather Damage: Refunds are not provided for indoor saunas damaged by weather. Indoor saunas must be stored inside or undercover and enclosed, away from natural elements.

Refund Process:

Once your returned item has arrived out our warehouse and has been inspected and approved, a refund will be processed. The refund amount will exclude applicable fees outlined above.

8. RELATIONSHIP TO WARRANTY POLICY

This Shipping and Returns Policy complements the terms outlined in our Warranty Policy. For warranty claims, please refer to the conditions listed in the Warranty Policy section on our website.

9. CONTACT US

If you have any questions or concerns about shipping, returns, or your order, please contact our customer support team at team@nuvieshop.com.

10. CHANGES TO THIS SHIPPING POLICY

NUVIE reserves the right to modify this policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.