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Far Infrared Saunas
Outdoor Hybrid Saunas
Ice Bath & Hot Tubs
Shipping & Returns
Shipping
We offer free standard shipping within Australia. Delivery times:
- Metro: 3–7 business days
- Regional: 4–8 business days
We offer free standard shipping within Australia. Delivery times:
- Metro: 3–7 business days
- Regional: 4–8 business days
Orders are typically processed within 1 business day. Processing times may be longer during peak periods.
Orders are typically processed within 1 business day. Processing times may be longer during peak periods.
Once shipped, you’ll receive a tracking number via email. Use this link to receive progress updates from the freight provider.
Once shipped, you’ll receive a tracking number via email. Use this link to receive progress updates from the freight provider.
Yes! International shipping costs are quoted at checkout or via request. Delivery times vary based on location.
Yes! International shipping costs are quoted at checkout or via request. Delivery times vary based on location.
Returns & Refunds
We offer a 30-day satisfaction guarantee. Items must be unused, in original packaging, and accompanied by proof of purchase.
We offer a 30-day satisfaction guarantee. Items must be unused, in original packaging, and accompanied by proof of purchase.
The customer is responsible for return shipping fees, regardless of location.
The customer is responsible for return shipping fees, regardless of location.
Yes, returns are subject to:
- 5% restocking fee (for handling & processing)
- 1.6% card processing fee (non-recoverable)
Yes, returns are subject to:
- 5% restocking fee (for handling & processing)
- 1.6% card processing fee (non-recoverable)
Email team@nuvieshop.com with your order details. Once approved, you’ll receive instructions for returning your item.
Email team@nuvieshop.com with your order details. Once approved, you’ll receive instructions for returning your item.
No, indoor saunas must be stored inside or enclosed. Weather-related damage is not eligible for a refund.
No, indoor saunas must be stored inside or enclosed. Weather-related damage is not eligible for a refund.
Our returns policy is separate from our warranty. If your item has a defect, please refer to our Warranty Policy for claim procedures.
Our returns policy is separate from our warranty. If your item has a defect, please refer to our Warranty Policy for claim procedures.
For any questions, email team@nuvieshop.com and our team will assist you.
For any questions, email team@nuvieshop.com and our team will assist you.
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